FAQ's

FAQ'S

SHIPPING & RETURNS

Return Policy

Where do you ship from?

How long is shipping?

What shipping provider do you use?

How do I track my order?

How do I cancel my order?

FAQ'S

PRODUCTS & OFFERINGS

How often do you have new drops?

How long does it take to restock items?

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FAQ'S

MISCELLANEOUS

I couldn't find the answer to my question, what do I do?

Shoot us an email! Our customer service team will be happy to help you with any question you may have! Send your name, and order number (if applicable), and any questions to: support@ecchiexpress.com. Our team will typically respond Monday through Friday, 8 a.m. to 6 p.m. PST, excluding major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24­ - 48 hours to receive a response.

What is Shop Pay?

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